Privacy Policy

Effective Date: November 1, 2025

This Privacy Policy describes how Gurram Venkateshwarlu Textiles Private Limited, operating under the brand name Lvlup (Lvlup.co.in), collects, uses, and protects your personal information.

Lvlup recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy describes how we collect, use, and disclose personal information, in accordance with applicable privacy laws and regulations, when you visit our website https://Lvlup.co.in (the “Site”) or App for interacting with us in connection with our products and services.

1. Information We Collect

• Personal Information: When you visit our Site/App, make a purchase, or sign up for our newsletter, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
• Usage Information: We may also collect information about your browsing behavior on our Site/App, including the pages you visit, the products you view, and your interactions with our content.
• Device Information: We may collect information about the device you use to access our Site/App, such as your IP address, browser type, and operating system.
• Location Based Services: We may collect general location data, such as your city or postal code, to tailor our website/App content, promotions, and product availability based on your geographic location.

With your consent, we may collect precise location data from your mobile device or browser to offer location-based services, such as finding nearby stores or providing localized product recommendations.

This information may be collected through technologies including GPS, IP address, Wi-Fi, and Bluetooth signals.

You can control location permissions through your device settings or browser preferences. If you disable location services, certain features of our website/App may become limited or unavailable.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you about your orders, account, or inquiries.
• To send promotional materials, offers, and newsletters.
• To personalize your shopping experience on our Site/App.
• To improve and optimize our Site/App, products, and services.
• To detect, prevent, and investigate fraud or illegal activities.

3. Information Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in operating our business and providing our products and services. These service providers may include payment processors, shipping carriers, marketing agencies, and IT vendors.

We may also disclose your personal information in response to lawful requests by public authorities, including national security or law enforcement requirements, or to protect our rights, property, or safety.

All data collected through our website or mobile application may be used for promotional and marketing purposes in accordance with this Privacy Policy.

4. Data Security

We take reasonable measures to protect the security of your personal information, usernames, passwords, transaction information, and stored data against unauthorized access, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure; therefore, absolute security cannot be guaranteed.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information.

6. Children’s Privacy

Our Site/App is not intended for children under the age of 18 (a minor), and we do not knowingly collect personal information from children.

We assume that minors access or use our website/App under the supervision of a parent or legal guardian.

If you believe we have collected personal information from a child without parental consent, please contact us immediately.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our support team:

• Email: customercare@lvlup.co.in

8. Communication Policy

• Information We Collect: Name, email, phone number, address, payment details, and browsing data via cookies.
• Use of Information: To process orders, communicate with customers, send marketing emails (opt-in), and improve services.
• Cookies: We use cookies and analytics tools to improve usability.
• Data Security: Protected through secure servers and SSL encryption.
• Your Rights: Contact us at info@lvlup.co.in to access, correct, or delete your data.
• Customer Grievance: customercare@lvlup.co.in
• Updates: Policy updates will be posted on our website.

Upon submitting the website form, you agree to receive communications from Lvlup via SMS, WhatsApp, Email, OBD, RCS, and other channels.

We would like to inform you that abusive or offensive communication is unacceptable and hinders our ability to provide effective support.

We remain committed to resolving your concerns and assisting you in every possible way; however, we can only do so when communication remains respectful.

Continued use of inappropriate language may result in limited assistance or further action as per company guidelines.

We kindly request that all future correspondence adhere to our communication standards so we can address your concerns promptly and professionally.